Terms of Service

By accessing or using our website, social media pages, or placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Orders

All orders may be placed through our website or via direct message on Instagram. Once an order is placed, product availability will be rechecked. A confirmation call may be made to verify order details. You may reconfirm, modify, or cancel your order at this stage.

2. Order Confirmation

After order reconfirmation, you will receive an SMS and/or email containing a reference number. This reference number must be quoted in all correspondence and for order tracking.

3. Pricing & Availability

All prices are listed in local currency and are subject to change without prior notice. Product availability is not guaranteed until your order is confirmed.

4. Payment

Payment must be made to the courier agent before receiving and opening the sealed package. Failure to comply may result in order cancellation or refusal of future services.

5. Delivery

Orders are typically delivered within 2–4 business days, depending on your location. Delivery timelines are estimates and may vary due to unforeseen circumstances beyond our control.

6. Returns & Exchanges

Returns or exchanges are only accepted if the product received is damaged or incorrect, and must be reported within the specified time frame after delivery. Items must be unused, in original condition, and with original packaging.

7. Cancellations

Orders may be canceled during the confirmation call. Once an order has been dispatched, cancellations may not be accepted.

8. Limitation of Liability

We are not responsible for delays, losses, or damages caused by courier services, incorrect customer information, or circumstances beyond our reasonable control.

9. Intellectual Property

All content, images, logos, and text used on our website or social media platforms are the property of the business and may not be copied or used without prior written permission.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

11. Contact

For any questions regarding these Terms of Service, please contact us through our official communication channels.